Levels of Information Handling -1

At the middle management level (if there exists one), MIS would deal with an organized set of procedures to provide information for middle managers to support their operations and decision-making within the organization. At this level, inputs for MIS would be both processed and raw-data and some management-originated data, along with preprogrammed models. The MIS process would involve report generation data management, simple models and statistical methods. The outputs from MIS would be filtered and screened for semi-routine decisions and replies to simple management queries.

At the shop-floor management level, transaction processing system (TPS) is a computer-based system that would capture, classify, store, maintain, update and retrieve simple transaction data for record keeping and for feeding MIS and DSS. The TPS would have transaction data as inputs. The processing for TPS would involve classification, codification, sorting, merging, adding, deleting, and updating. Outputs for TPS would be detailed reports relating to routine decisions and processed data.

ref: Insurance Software including insurance crm software and insurance sfa software.

Levels of Information Handling

Information Handling we talked in our last post. Agency management software helps organization to deal with information they receive and send. 

In a modern complex organization, the levels of information handling can be divided in to following 4 major parts. 

• Decision Support System- DSS
• Management information Syste- MIS
• Transaction Processing system- TPS
• Office Automation System- OMS

 We talk one by one each four of the above.
 Decision Support System (DSS):-
At the apex, the top level managers may need decision support system (DSS). This would be an inter-active system that provides the user-manager with easy access to decision models and data in order to support semi-structured and no-structured decision-making tasks.

Inputs for DSS can be some processed data, and mostly management-originated data along with some unique models. The DSS would involve queries and responses, operations research models, and simulation. The output from DSS would be special reports to resolve difficult questions and replies to management queries.

Need Of Information Handling

 Management Information System (MIS) can be defined, according to Joel E. Ross, as a communication process wherein information (input) is recorded, stored, processed and retrieved for decisions (output) regarding the managerial process of planning, organizing and controlling. Agency management system can help MIS to be implimented effectively with sfa software and crm software.

If we now define decision-making as the process of selecting from alternatives a course of action to achieve an objective, the link between information and decision becomes clear. Indeed, decision-making and information processing are so inter-dependent that they become inseparable, if not identical, in practice.

Computerizes MIS cannot technically make a decision but it can yield processed data and follow instructions to the extent of its capacity. For  example, the computer can be properly instructed to compare inventory levels with programmed decision-rules on re-order level and re-order quantity, and generate purchase, requisition, purchase enquiry and purchase order. This can resemble an automatic control of purchase documents.

We will talk Level of Handling in our next post.

Ref: Agency management Software, insurance software, insurance crm